Customer Happiness Policy
PC Mail Service is responsible for delivering you outstanding service. Great customer service is our guiding principle. If at any time your experience is less than outstanding, we will work hard to make it right.
PC Mail Service is not responsible for any data loss that may occur in shipping, during the repair process, or at any other time. Prior backup is a customer responsibility and PC Mail Service cannot guarantee the security and/or privacy of your data.
We understand that diagnostic results may not always match your expectations. If you decide not to have your machine repaired or serviced for any reason, there is a $49 decline fee. This fee applies to all declined orders and is in addition to the standard shipping cost. If your repair is declined, your laptop will be returned as is.
Business days are Monday through Saturday, days PC Mail Service is open.
All services must be paid for within 30 days of completion of your service. After 30 days, if you have not contacted PC Mail Service, your computer will be considered abandoned and PC Mail Service will have sole discretion as to it’s disposal.
Credit Card Authorization Policy
At the time you place your order, PC Mail Service will authorize your credit card for one dollar to verify the billing information is correct. Your card is not charged until after completion of your service. The original credit card you provided will be automatically charged upon completion of your service.
PC Mail Service collects personal information at the time you submit a service request or register for a PC Mail Service Account. Personal information includes your name, email address, shipping and billing address, phone number, and other personally identifiable information about you. Your personal information is used solely by PC Mail Service to fulfill your request for services, to contact you, to improve our services, and to conduct research. We do not sell, trade or transfer your personal information outside our company unless specifically requested by you.
Security and Confidentiality
Non-public information about you is restricted and can only be accessed by those employed by PC Mail Service who need to know your personal information for the purpose of fulfilling your service request(s) and to service your account(s) with us.the transmission of your personal information will be protected by an encryption process.
PC Mail Service is not responsible for any typographical errors. We reserve the right to modify, change and/or update any information contained on this Web site (The “Site”) at any time without prior notification.